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Real People. Real Support.

Faces Behind the Fast Replies
Head of People Qargo TMS
Laura Van Bellinghen
Head of People & Talent
Head of Marketing Qargo TMS
Anna Carless
Head of Marketing
CFO Transport Management Platform
Colin Blakely
CFO
Transport Management Platform Head of Engineering
Sander De Wilde
Co-Founder & Head of Engineering
TMS CTO
Joeri De Turck
Co-founder & CEO
Transport Management System Founder & CEO
Adriaan Coppens
Co-founder & CEO
TMS Haulier System
Shauni Moenssens
Customer Support Officer
  • BE
  • NL
Transport Management System Hauliers
Sam Rogier
Customer Support Officer
  • BE
  • NL
  • FR
TMS Specialist
Alexander Descamps
Customer Support Officer
  • BE
  • NL
  • FR
Transport Management Platform Specialist
Rose O’Donnell
Customer Support Officer
  • UK
  • IR
TMS Support
Aleks Rogala
Senior Support Officer
  • UK
  • IR
TMS Support
Arynne Hargreaves
Customer Enablement Manager
  • BE
  • NL
  • UK
  • IR
  • FR
  • PL
Transport Management System Support
Duygu Demir
Senior Support Officer
  • BE
  • NL
Transport Management System
Delphine Berger
Customer Support Manager
  • BE
  • NL
  • UK
  • IR
Tom Gardin
Head of Customer Success

Former Company
  • UK
  • IR
  • NL
  • BE

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Michiel Musschoot
Regional Onboarding Manager
Former Company
  • NL
  • BE

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Lee Hume
Regional Onboarding Manager
Former Company
  • UK
  • IR

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Cus Curran
Customer Onboarding Manager

Former Company
  • IR

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Liam Betts
Customer Onboarding Manager

Former Company
  • UK

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Kevin Hosell
Customer Onboarding Manager

Former Company
  • BE
  • NL

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Tom Gardin
Customer Onboarding Manager

Former Company
  • NL
  • BE

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Muhammed Ozturk
Customer Onboarding Manager

Former Company
  • NL
  • BE

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Yannick Gobert
Customer Onboarding Manager

Former Company
  • NL
  • BE

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Nick Dyson
Customer Onboarding Manager

Former Company
  • NL
  • BE

Lorem ipsum dolor sit amet magos consectetur. In libero sagittis ornare nisi. Habitasse et pellentesque ipsum gravida. Malesuada vitae nec mus tye sagittis in. Urna condime turpis in sle egestas amet pharetra. Suspen mont sed tortor arcu ultricies nibh eget.

Frequently asked

questions

I accidentally marked a trip as ‘Delivered’. How do I undo this?

Go to the Invoices section, open the invoice you want to cancel, click the three dots in the top-right corner, and select ‘Cancel invoice’. Need to undo a cancellation?

Click here for instructions.

I accidentally marked a trip as ‘Delivered’. How do I undo this?

No problem – you can easily reset the trip status. Just open the trip page and click the ‘Reset Trip’ button. Then, select the stop(s) you want to reset and hit ‘Save’. This will revert the trip back to either ‘Planned’ or “In transit”, depending on the stop status selected. It won’t delete any data, just updates the status so you can make the right edits.

How do I add or remove a depot stop from an order?

Open the order, scroll to Route Details, and use the ‘Split Order’ option to add or remove a depot stop-like loading, unloading, trailer coupling, or container actions.

Can I create a template from an order?

Yes! Open the order, click ‘Copy Order’, then select ‘Template’ instead of ‘To Plan’. Name it, make any edits, and hit ‘Save’ it will be saved under your templates. See a visual guide here.

I marked an order as ‘Ready to Invoice’ by mistake.

How do I undo it?

Go to the order page, open the hidden tasks section, and click the arrow icon to revert the status.

How do I make a document visible to customers in the portal?

Go to Configuration > Documents, and enable ‘View’ or ‘Upload’ for the document types you want to share. Don’t forget to activate the document type in ‘Available Document Types’ too. See guide with visuals.

Still have questions?

Browse the full FAQ list in the Knowledge Hub.

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