Expert Support Beyond Setup

Your onboarding is led by transport professionals who understand your world. We work face-to-face to tailor your setup, improve your workflows, and set you up for long-term success.

Switching systems shouldn’t mean risking your business. During implementation, we’ll manage the transition side by side – no lost jobs, no downtime, and minimal disruption. You stay fully operational while we manage the switch together.

From day one, you get direct access to real onboarding experts who work closely with you through setup and implementation. During sandbox testing and after go-live, our transport-savvy customer support team is on hand via live chat – no scripts, no call centre runaround.

We replicate and improve existing processes- rate cards, workflows, and complex integrations, so you don’t have to rebuild from scratch. With 100+ standard integrations across accounting, pallet networks, telematics, and more, Qargo brings everything into one platform built around your business.

We follow proven onboarding playbooks to keep things clear and on track-then adapt every step to your business. From simple setups to complex, multi-country operations, we prioritise getting your exact needs right over rushing it through.

Every business is different, but once your onboarding kick-off starts, most transport companies go live with Qargo in just 6–8 weeks – depending on the scope and any integration needs. We’ll map out a clear, phased onboarding plan from day one and keep you updated at every step to minimise disruption and make the switch feel simple.

A smooth go-live is a team effort. Here’s what makes the biggest difference on your end:

• Appoint a project lead and key user contacts
• Share your fleet data, customer details, and document formats quickly
• Get your team engaged with training and testing
• Flag any special workflows early so we can tailor the setup
• Give feedback throughout – it helps shape the final solution

Not only do you have a dedicated onboarding manager guiding you through the process, you also have direct access to our expert support team via chat. If you run into an issue, just message us, we guarantee a response within 10 minutes. You’re never on your own: we’re here to resolve urgent questions quickly and keep your onboarding on track.

Yes. Qargo’s onboarding is led by people who know transport inside out. We’ll be onsite to understand your workflows, configure the system with you, and train your team in person. You’ll also have on-site support during your actual go-live—so you’re never left to face the important moments alone. It’s hands-on, practical, and tailored to how your business really works.

Yes – we’ve migrated data from both legacy and modern TMS platforms. We’ll guide you through exporting your core info (customers, orders, rate cards, etc.), and handle the import into Qargo to reduce manual work and errors. Got a complex setup? We’ll work closely with your IT team to get it right.

We get it. Switching systems is a big deal. That’s why we give you a structured onboarding plan, tailored training, and proactive ongoing support to bring your team along with confidence. From kick-off to go-live, we equip your super users, run in-person on-site training, provide interactive support to train your internal teams, and check in regularly. Our goal is simple: make the change easy and help your team feel the benefits fast.